Open Monday - Saturday +61 3 9568 8932
Local Doctor
Clinic in Oakleigh District

Our Policies

Important information

Inclusive Healthcare

The General Practitioner is an inclusive healthcare practice. We provide professional and high quality care to ALL people regardless of their age, sex, gender identity, sexual orientation, ethnicity, nationality, ability or religion.

Booking Policy

When booking an appointment at The General Practitioner you enter a contract with us that includes the following terms and conditions:

  • The General Practitioner is a mixed billing clinic (i.e; both Bulk Billing and private fee). Full payment of your consultation is required at the time of your appointment.
  • Valid Medicare cards, Health care cards, DVA cards, concession cards and student cards must be shown at reception at the time of your appointment.
  • Patients are to notify us if they wish to cancel or reschedule a booked appointment, otherwise a non rebatable fee will apply as per our no show policy and cancellation policy policies.
  • Appointments

    Appointments are preferred and can be made by phoning the practice during business hours on 9568 8932. Appointments can also be made online via our booking form. We welcome walk-ins and can accommodate urgent care if required.

    When making appointments:
    Patients are encouraged to identify if their need is urgent so that we can determine the level of urgency and direct you and/or schedule an appointment as required.

    Patients are encouraged to identify any specific needs at the time of making an appointment. This will assist our team in finding the most suitable appointment time for you, such as:

  • Long appointments (multiple health issues to discuss, mental health etc)
  • Medicals (pre-employment checks, licenses, Centrelink or insurance etc)
  • Nurse procedures (immunisations, wound care etc)
  • Bulk Billing Policy

    Our clinic is a mixed billing practice which means we charge both private consultation fees and also Bulk Bill in some circumstances.

    Between 9am – 4pm, Monday to Friday we offer Reduced Billing consultations for the following:
    Senior and disability pension concession card holders
    Children under the age of 16
    DVA card holders

    For such patients, consultations booked at other times (outside of 9am – 4pm Monday to Friday), a full private fee will apply. Please refer to the Reduced Fees within the Fee section of the website.

    Please be advised: for circumstances other than those outlined above, Bulk Billing is only at the treating doctor’s discretion and determined on a case by case basis.

    All other patients will be charged a private consultation fee. For more information please see our Fees section.

    Privacy Policy

    Our clinic is committed to protecting the privacy of our patients. Your notes, details of your consultations and information that is collected is kept strictly confidential and used only for the medical care of our patients.

    We will not disclose information about you, your consultations or the personal information that you have provided us with (phone number, address, credit card or bank details etc) to any third party other than in the course of providing medical services without your full consent, except in cases we are required to do so by law.

    Reminders & recalls

    The General Practitioner has a recall and reminder system. Enrolment is automatic. This will allow us to contact you when you are required to attend the clinic.

    Repeat Prescriptions and Referrals

    All prescriptions require a consultation with your doctor as your condition needs to be reviewed periodically to ensure your medications are appropriate. If you require a repeat prescription please discuss this with your doctor during your consultation. If you run out of a prescription, please make an appointment to see your doctor for a review to ensure the medication is still appropriate and notify our staff if you require an urgent appointment.

    For existing patients, there may be occasions where your doctor is able to write a prescription for a medication they have previously given you without you needing to attend for a consultation, provided they do not need to undertake significant checks.

    Please phone the clinic when requesting a repeat prescription without a consultation. Your request will be discussed with your treating doctor and you will be notified of the outcome.
    Please note a $10 script fee will apply. The fee is not rebatable through Medicare.

    All referrals require a consultation with one of our GPs to ensure that your medical condition is managed appropriately.

    Should you require a written referral, please make an appointment to see your doctor before your specialist appointment. Your condition will need to be reviewed prior to a letter being written as referrals to other specialists need to be up to date and postdated referrals are not accepted by Medicare.

    Cancellation and no show policy

    We understand that there are circumstances that may prevent you from attending your booked appointment with us. If you are unable to keep your booked appointment, we kindly ask that you inform us and either cancel or reschedule it.

    We require at least 24 hours notice prior to your booked appointment time if you cannot keep your appointment, so that we can give it to another patient who may have urgent need of our care. A cancellation fee of 50% of the consultation fee applies to any no shows, or late cancellations (less than 24 hours prior to your appointment).

    Please note that this fee is NOT rebatable through Medicare.

    Should there be any circumstances beyond your control that prevent you from cancelling or rescheduling your appointment with sufficient notice, we kindly ask that you inform reception as soon as possible.

    Test results policy

    During your consultation your GP may order tests for you to undertake. The time it takes for test results to become available to us can vary depending on the tests undertaken.
    As you are ultimately responsible for your own health, we strongly recommend that you make a follow up appointment with your doctor to ensure all results have been received and they can be discussed with you.
    Our staff will contact you for a follow up appointment if the results indicate any abnormality that your GP would like to discuss with you.
    Even if your test is ‘normal’ your doctor may wish to discuss this with you as you may require further testing or investigations and you will be contacted for a follow up appointment.

    You may phone the practice within business hours where our staff will be able to confirm whether your test results have been received and whether they have been reviewed by your doctor.

    If you would like a copy of any test results, please contact us during business hours. We will not email patients any test results as we cannot guarantee the security and privacy of email communications as there is a risk they could be read by someone other than the intended recipient.

    Suggestions, Complaints and Improvements

    We welcome all feedback as it is important to us. Please feel free to speak to our reception staff or your GP. If dissatisfied thereafter, you may also speak to the principal doctor.
    We encourage all feedbacks and complaints to be made in writing so we can follow them up and update you with the outcome.

    If you prefer to remain anonymous, we invite you to leave a note in our suggestions box that can be found in our waiting room.

    If you would like to report an incident to the Victoria Ombudsman you may call 03 9613 6222 or write to The Victoria Ombudsman, Level 2, 570 Bourke Street, Melbourne, Vic, 3000


    Information contained within this website is intended only to be used as a general guide. For more specific information relevant to your individual circumstances, please contact our reception staff or your treating doctor to discuss further.